Help & Contact
Order Tracking
Shipping & Delivery | Thomas Labs Pets
At Thomas Labs Pets, we are committed to fast, secure, and reliable shipping for all our fish antibiotics and aquarium health products. Below, you’ll find details about our shipping options, delivery times, and policies.
Shop Now | FAQ | Contact Us
Shipping Policy
✔ Shipping Locations: We currently only ship within the United States.
✔ Processing Time: Orders are typically processed within 1-2 business days (excluding weekends & holidays).
✔ Shipping Carriers: We ship via USPS and FedEx to ensure safe and timely delivery.
✔ Shipping Costs: Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (USPS/FedEx) | 3-7 business days | Calculated at checkout |
| Expedited Shipping (FedEx 2-Day) | 2 business days | Calculated at checkout |
| Overnight Shipping (FedEx Next Day) | 1 business day | Calculated at checkout |
✔ Tracking Information: A tracking number will be emailed once your order has shipped.
✔ Delivery Delays: Shipping times are estimates and may vary due to holidays, weather conditions, or carrier delays.
Shipping Restrictions
✔ We do not ship internationally. Orders are available only within the USA.
✔ We do not ship to P.O. Boxes for certain products. Please provide a physical address during checkout.
Damaged, Lost, or Delayed Shipments
✔ If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
✔ If your package is lost in transit, please allow 5 additional business days before reaching out, as delays may occur.
Contact Us for Shipping Questions
📧 Email: info@thomaslabspets.com
📞 Phone: +1 (650) 646-7982 (Monday - Friday, 9 AM - 4 PM MST)
If you have questions about shipping or delivery, feel free to contact us!
Return Policy | FAQ | Shop Now
