Cancellation Policy

At Thomas Labs Pets, we understand that sometimes you may need to cancel an order. We strive to make the process as simple and hassle-free as possible.

How to Cancel an Order

✔ Contact us immediately at info@thomaslabspets.com.
✔ If your order has not yet been processed or shipped, we will cancel it and issue a full refund.

Orders Already Processed or Shipped

✔ If your order has already been processed or shipped, we may not be able to cancel it immediately.
✔ However, you may still be eligible to return the product(s) once you receive your order.
✔ Please refer to our Return Policy for details on eligibility and the return process.

Refund Policy

✔ Eligible Cancellations: If your order is successfully canceled before processing, you will receive a full refund to your original payment method.
✔ Processing Time: Refunds typically take up to 5 business days to process and reflect in your account. (Exact timing depends on your payment provider.)

Contact Us

📧 Email: info@thomaslabspets.com (We respond within 24 hours.)
📞 Phone: +1 (650) 646-7982 (Monday - Friday, 9 AM - 4 PM MST)

If you have any questions about our cancellation policy or need help canceling an order, feel free to contact us.

Return Policy | FAQ | Shop Now