Customer Service

Customer Service | Thomas Labs Pets

At Thomas Labs Pets, we're dedicated to providing you and your pets with a seamless and satisfying shopping experience. Below, you'll find essential information about our shipping, returns, ordering, and customer support. If you need further assistance, please don’t hesitate to contact us directly.

Shop Now | FAQ | Return Policy

Shipping & Delivery

✔ Order Processing: Orders are typically processed within 1-2 business days.
✔ Shipping Methods: We ship via USPS, FedEx, and other trusted carriers. Select your preferred method at checkout.
✔ Shipping Costs: Automatically calculated at checkout based on order weight, destination, and shipping method.
✔ Free Shipping: Occasionally available through special promotions. Sign up for our newsletter for updates!
✔ Shipping Times: Estimated delivery dates are provided at checkout, though actual delivery times may vary.
✔ Shipping Restrictions: We currently only ship within the United States.

To get a shipping quote, simply add items to your cart, enter your shipping address at checkout, and select your preferred shipping method.

Returns & Replacements

We want you to be 100% satisfied with your purchase.

✔ Return Eligibility: Refer to our Return Policy for details on which products are eligible for return.
✔ Return Process: Step-by-step return instructions are available on our Return Policy page.

Ordering & Payments

✔ Ordering: Securely place orders online 24/7. Need help? Contact our customer service team during business hours.
✔ Accepted Payment Methods: We accept Visa, Mastercard, American Express, Discover, and other secure payment options at checkout.
✔ Pricing & Promotions: All prices are listed in USD and may change without notice. Subscribe to our newsletter or follow us on social media for exclusive promotions.

Managing Your Orders & Account

✔ Track Orders: Log in to your account to check order status, view history, and manage addresses.
✔ Update Account Information: Simply log in and edit your details in the "My Account" section.

Privacy & Security

✔ Data Protection: We use industry-standard encryption to protect your personal and financial information.
✔ Privacy Policy: Review our Privacy Policy for full details on how we handle your data.

Terms & Conditions

✔ Full Terms: Please review our Terms & Conditions for details on website usage and purchase policies.

Contact Us

We're here to help!

📧 Email: info@thomaslabspets.com (We respond within 24 hours.)
📞 Phone: +1 (650) 646-7982 (Monday - Friday, 9 AM - 4 PM MST)

If you have any questions, feel free to contact us directly!

FAQ | Return Policy | Shop Now