Refund Policy

Refund Policy | Thomas Labs Pets

At Thomas Labs Pets, we strive to provide high-quality fish antibiotics and aquarium health products. If you are not completely satisfied with your purchase, we are here to help. Below is our refund and return policy, including eligibility, refund processing times, and how to initiate a return.

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Return & Refund Eligibility

✔ Returns are accepted within 30 days of purchase.
✔ Items must be unused, unopened, and in their original packaging.
✔ Perishable, opened, or used products cannot be returned for health and safety reasons.
✔ Damaged or defective products are eligible for replacement or refund if reported within 48 hours of delivery.

How to Request a Refund or Return

  1. Contact Us: Email info@thomaslabspets.com with your order number and reason for the return.
  2. Approval & Instructions: Our team will review your request and provide return shipping instructions if your item qualifies.
  3. Ship the Item: Use a trackable shipping method to return the item. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  4. Refund Processing: Once we receive your return, we will inspect the item and process your refund within 5-7 business days.

Refund Process & Timelines

✔ Refunds will be issued to the original payment method within 5-7 business days after approval.
✔ If your refund does not appear after 10 business days, please check with your payment provider.
✔ Shipping charges are non-refundable, except in cases of wrong item shipment or defective products.

Non-Refundable Items

❌ Opened or used fish antibiotics or medications (for health & safety reasons).
❌ Gift cards or promotional items.
❌ Products not purchased directly from Thomas Labs Pets.

Exchanges & Replacements

✔ If you received a damaged or incorrect item, please contact us within 48 hours of delivery to request an exchange or replacement.
✔ We may require photos of the damaged product to process your request.

Contact Us for Refund Requests

📧 Email: info@thomaslabspets.com
📞 Phone: +1 (650) 646-7982 (Monday - Friday, 9 AM - 4 PM MST)

If you have questions about refunds or returns, feel free to contact us!

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