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Shipping & Returns | Thomas Labs Pets
At Thomas Labs Pets, we aim to provide fast and reliable shipping within the United States. Below, you'll find details on shipping options, estimated delivery times, and our return policy.
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Shipping Policy
✔ Shipping Locations: We currently only ship within the United States.
✔ Processing Time: Orders are typically processed within 1-2 business days (excluding weekends & holidays).
✔ Shipping Carriers: We ship via USPS and FedEx for safe and timely delivery.
✔ Shipping Costs: Automatically calculated at checkout based on order weight, destination, and shipping method.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (USPS/FedEx) | 3-7 business days | Calculated at checkout |
| Expedited Shipping (FedEx 2-Day) | 2 business days | Calculated at checkout |
| Overnight Shipping (FedEx Next Day) | 1 business day | Calculated at checkout |
✔ Tracking: A tracking number will be emailed once your order has shipped.
✔ Delivery Delays: Shipping times are estimates and may vary due to holidays, weather, or carrier delays.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Return Eligibility
✔ Items must be unused, in original packaging, and returned within 30 days of purchase.
✔ Certain items (e.g., perishable or opened products) may not be eligible for return.
How to Initiate a Return
- Contact us at info@thomaslabspets.com to request a return authorization.
- Package your item securely and include your order number.
- Ship the item back using a trackable shipping method.
Refund Process
✔ Approved returns will be refunded to the original payment method within 5-7 business days.
✔ Shipping costs are non-refundable unless the return is due to our error.
Contact Us
📧 Email: info@thomaslabspets.com (We respond within 24 hours.)
📞 Phone: +1 (650) 646-7982 (Monday - Friday, 9 AM - 4 PM MST)
If you have questions about shipping or returns, feel free to contact us!
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